Anyone who knows me knows that I don’t like to wait. I, like many others, want (or expect) instant results. Whether it is getting that grade back the day after I turn in the assignment, getting an email response within an hour, getting an IM or text back within the minute, I’m impatient! Yes, patience is a virtue, but in some situations we can’t afford to wait. Can impatience be a virtue as well?
So an interesting topic came up in a retrospective last week, one that has come up on past teams as well and I’m still unsure as to the best answer for it. Example: team members get hit up for a production question or something else that isn’t a story in the backlog and spend a decent chunk of time working on it. This interferes with their other work and maybe they don’t get as much done as they committed to because of said question. Now they want to account for those types of things with a special “prod question” or other story in the backlog so they can account for that time and track back to it. What’s wrong with this picture?