Anyone who knows me knows that I don’t like to wait. I, like many others, want (or expect) instant results. Whether it is getting that grade back the day after I turn in the assignment, getting an email response within an hour, getting an IM or text back within the minute, I’m impatient! Yes, patience is a virtue, but in some situations we can’t afford to wait. Can impatience be a virtue as well?
So an interesting topic came up in a retrospective last week, one that has come up on past teams as well and I’m still unsure as to the best answer for it. Example: team members get hit up for a production question or something else that isn’t a story in the backlog and spend a decent chunk of time working on it. This interferes with their other work and maybe they don’t get as much done as they committed to because of said question. Now they want to account for those types of things with a special “prod question” or other story in the backlog so they can account for that time and track back to it. What’s wrong with this picture?
On a project I was ScrumMastering for I noticed much contention between many of the different roles on the team. In keeping true to Agile and Scrum we are supposed to be “cross-functional” but what does that really mean? I kept hearing “they’re not doing their job” and “that’s not MY job” in regard to requirements gathering, writing stories, and even bug fixes. There have been many pieces written on the roles of members of a Scrum team as well as many things written on cross-functionality of members, but what does that really mean and where do we draw the line to keep people accountable?
If you’ve been following my blog and writings you maybe know a bit about my work with User Experience and what I call the UX Runway – UX working an iteration or two ahead of technology to make designs which technology teams can then develop to. One of my co-workers, James Schmittler has written a great piece about what actually happens each day of a two week iteration from the UX perspective during the UX Runway. It gives a great insight into how a typical iteration looks in UX land and some key places where PO and technology integration is needed. It mirrors well with my project management/ScrumMaster perspective on the UX iteration and I’m excited to share it here:
A friend asked me the other day about my job and what I actually did. It’s difficult to explain IT to people who are not in the industry because many think all we do is fix computers. Now try to explain project management and Scrum. Regardless as I was explaining my role as a ScrumMaster and project manager in application development he rephrased his question, “How do you make the company money?” A valid question, but one that takes some thought.