Category: User Experience (UX)

TLAs are POS and make your customers say WTF

Think about when you started in a new job or new department and the flood of acronyms that you heard. It was like people were speaking a different language and they pretty much were. I’m not saying acronyms are bad – they do have their places as mnemonic devices and to shorten things – but when they develop into a lingo that is unrecognizable to anyone outside the fold we have a problem.


December 18, 2017 0

Who is visiting my site and what are they doing? The importance of website analytics.

Have you ever wondered who is coming to your website and what they are doing on it? Website analytics are a great thing. I have experienced the glories of analytics both from a corporate perspective and an individual perspective and am here to offer some advice and insights about them.


May 13, 2015 0
Man holding up hands - leave me alone

That’s not MY job: how far should cross-functionality go?

On a project I was ScrumMastering for I noticed much contention between many of the different roles on the team. In keeping true to Agile and Scrum we are supposed to be “cross-functional” but what does that really mean? I kept hearing “they’re not doing their job” and “that’s not MY job” in regard to requirements gathering, writing stories, and even bug fixes. There have been many pieces written on the roles of members of a Scrum team as well as many things written on cross-functionality of members, but what does that really mean and where do we draw the line to keep people accountable?


February 19, 2014 3
UX Design

UX Runway Iteration: Days 1 – 10, post with James Schmittler

If you’ve been following my blog and writings you maybe know a bit about my work with User Experience and what I call the UX Runway – UX working an iteration or two ahead of technology to make designs which technology teams can then develop to. One of my co-workers, James Schmittler has written a great piece about what actually happens each day of a two week iteration from the UX perspective during the UX Runway. It gives a great insight into how a typical iteration looks in UX land and some key places where PO and technology integration is needed. It mirrors well with my project management/ScrumMaster perspective on the UX iteration and I’m excited to share it here:


February 14, 2014 2
airplane on runway

UX Runway – How to Incorporate UX with Agile/Scrum Teams

So I’ve alluded to a UX runway and my work with Agile and UX in some of my previous posts, but what does that mean? Agile has been the buzz for the past decade and UX was quick behind. First, let me give some background on UX and my role on the team.


July 22, 2013 8